patterns & practices

patterns & practices

Customer Connected Engineering

Customer Connected Engineering (CCE) is a practices we use across our patterns & practices teams for engaging customers throughout the life cycle. We involved customers during the planning, development, and release of our deliverables. This is a draft slide set that shares how we do Customer Connected Engineering inside patterns & practices, including our key practices and guiding principles.

Engineering Practices Frame

One of my earlier projects on the patterns & practices team at Microsoft was originally called Life-Cycle Practices.  Later, I renamed it to Life-Cycle...

patterns & practices Solution Engineering

This is one of my favorite figures that shows how we do solution engineering in patterns & practices at Microsoft:   Architectural Scenarios It all starts with...

Personas at patterns & practices

I think of a persona as a specific (yet generalized) instance of a role to "personify" and represent what users that play that role, might be like. While we originally argued over the details of the personas, a great by-product was that we focused on the distinctions across our various customer sets. This helped reduce ambiguity during product design. It also helped us make calls on where to put our resources and effort.